Communitydialogue

NHS Leicester City Community Dialogue Presentation

Here is the presentation from NHS Leicester City for the East Midlands PCT Development Programme Showcase on Tuesday 16th September 2008 Download nhs_leicester_city_cdp_final.ppt

Ethnography and interviewing

In the project work in Derby we've already started to discuss the relevance of ethnography as a way of complementing the understanding we get from other, more traditional, sources.

But how to do it?

This video was created by students at the Illinois Institute of Technology (IIT), a design school that has a great reputation for innovating in user research methods. It uses 'high quality jeans' as the area of inquiry, but it discusses what ethnography is and is not, it describes how to do the fieldwork and looks in detail at one-on-one interviewing skills. If you can get access, it's well worth the 30 mins.

Also available here

Design Principles

maybe principles is too grand a word? But these are some of the attitudes that allow the creative industries to be creative, and in a user-centred way...

Just do it!

Don't ask permission, ask forgiveness

What's the worst that can happen?

If it's not working, stop

Make it visible

Fail early, succeed sooner

People inspire

The best way to have a good idea is to have lots

Get out more

Ideas can come from anywhere

Design thinking

CIHM's response to the Community Dialogue project request was to structure a programme of work around something we called "design-led coproduction". By this we mean several things...

• coproduction is a design activity - you're trying to get a broad group of people focused on an issue and together you'll solve the problem
• design is what designers do - on the other hand, we have to recognise that we are all designers, we're all try to shape the world we live in, to make it better for ourselves and those we support
• you can't design in a vacuum - to solve a problem you have to know what the problem is, when it's a problem and to whom; more than that, problems exist in a context or a system - you solve a patient's problem and you may create a problem for a nurse, solve the nurse's problem and you may create one for another patient - to make lasting change happen in a complex system like the NHS, you have to do it with the people who'll have to live with the change
• sometimes it's hard to know what the real problem is - particularly when we don't share the problem, sometimes we need to 'walk a mile in their shoes' and then we get it, sometimes that makes us realise we're dealing with the wrong problem and then we have to be able to "flex" the project
• design is basically a simple set of techniques - here's my old boss at design firm IDEO talking about "design thinking", which is what designers do when you strip away colour, form and material...

Design thinking is at the root of what we'll explore in the Community Dialogue project. We're all designers; some of this will help us to start thinking as designers.

Toolkit

This is where we'll discuss and share the work that will go to create the Toolkit - a shared resorce of methods to assist with "community dialogue"